ACRE COVID -19 STATEMENT

ACRE COVID -19 STATEMENT

To all our loyal customers:

As we face this unprecedented crisis related to the COVID-19 outbreak we wanted to reach out to let you know the current status of our supply chain and our plans for business operations going forward.

First and foremost, the health and well being of our employees and customers is our top priority. We are following all the guidance of the CDC and other government agencies including allowing our employees to work from home and practicing enhanced sanitation and social distancing practices in both our offices and worksites. We have also eliminated all business meetings of more than 10 employees and are practicing a 6’ safe space distancing for all interactions between employees and between employees and customers. We can perform all necessary functions of our business adhering to these guidelines.

For over 10 years, ACRE Windows has served the tri-state area meeting the needs of homeowners. We are a strong and stable company that is fully prepared to continue meeting the needs of our current and future customers. Currently, we have complied with the directive of the Governor of Pennsylvania and have closed our physical office and showroom locations in Pennsylvania. Our New Jersey offices remain open at this time.

While we have closed our physical offices, our investment in technology allows us to work remotely and all our business operations are functional. Most importantly, all of our supply chain partners remain open and for those of you who have orders in process, Andersen Windows is operational and your products are being manufactured. If you have an appointment for services, we will be keeping that appointment and fulfilling our obligations to you while using the practices outlined above to insure safety.

In addition to continuing to meet our obligations to our customers, we are re-imagining the replacement window consultation process and are now offering online consultations to prospective customers using state of the art technology to inspect existing windows and provide comprehensive price quotes without visiting your home.

In summary, we are here for you. If you call us… we will answer the phone. If you need services, we will work remotely to provide them for you. If the situation changes, we will let you know ASAP.

Most importantly, be safe, care for others and understand that if we all reveal the best part of ourselves, we will get through this crisis together.

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