The only part of the experience that was pleasant was the final installation...
The only part of the experience that was pleasant was the final installation.
The initial sales pitch was done in an extremely high pressured manner -- in order to get the "best" price, we had to decide on the spot to purchase the door. It was still expensive and we weren't even getting a door that was as good as the Andersen door we were replacing. I didn't appreciate that, but my husband was intent on getting our door replaced ASAP as the lock was no longer working.
Although the salesperson came out the day after I scheduled the appointment, it took more than a week for the person to come out to take the final measurement.
When the door was delivered for the installation 6 weeks after measurement, it was the wrong size!! We had to wait another 7 weeks for a new door.
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